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Being a company founded by Professional Engineers, after sales service has always been our strength in competitive environment.
'On time Service & Quality repairs at Reasonable cost' is the motto of our Service Department.
This has encouraged us to expand After Sales Service network all over India. This network runs independently with the help of centralized full-fledged mother service center at Pune & field service staff at many places in India. Apart from this, satellite service center is opened at Delhi for convenience of customers in North India.
Service Engineers at the main service center are trained by our principals in Europe, who in turn train field staffs. Spare parts stocks are maintained to give prompt service. All electronic medical equipments are repaired within India & seldom sent back to manufacturers for repairs. Service Engineers from Principal Companies regularly visit Pridex Service Center for continuous knowledge updation.
All repairs of camera head, cables, control unit, CO2 insufflator electronic boards, xenon light sources, micro motor components, electronic boards in control boxes, etc are undertaken within Pridex Service Center.
Service Centre is also equipped with testing equipments & tooling which ensures high quality repairs.
With growing user base across the country, Pridex is continuously increasing field service staff to cover every part of country. Company has recently increased its service manpower at Delhi, Kolkata, Hyderabad & Bangalore. Pridex has made lot of investment in maintaining Stand By Units to avoid customer hardship.
No matter in which part of country you are, Pridex is committed to provide you top class service. In Pridex, After Sales Service has higher priority over Sales. The well wishes of our existing customers are important for our growth and we value them.